Privacy Policy

Effective Date: August 24, 2026

Sound Insurance Brokerage Group ("SIBG," "we," "us," or "our") respects your privacy. This Privacy Policy explains what personal information we collect, how we use it, and under what circumstances it may be shared.

Information We Collect

We may collect personal information that you voluntarily provide to us, including:

  • Name

  • Email address

  • Telephone or mobile phone number

  • Company name and job title

  • Information submitted through website forms

  • Information provided during telephone, email, or text message communications

  • Information necessary to provide insurance brokerage, employee benefits, or related services

We may also collect limited technical information when you visit our website, such as browser type, device information, IP address, time zone, referring or exit pages, pages viewed, date and time information, and information about how you interact with our website.

How We Use Personal Information

We may use personal information to:

  • Respond to inquiries and requests

  • Communicate with clients, prospective clients, and other business contacts

  • Provide information regarding our insurance and employee benefit services

  • Schedule or follow up on appointments and conversations

  • Provide customer service and account-related communications

  • Send text messages when you have provided appropriate consent

  • Maintain and improve our website and services

  • Measure website performance and the effectiveness of our communications and advertising

  • Meet legal, regulatory, compliance, and recordkeeping requirements

SMS/Text Messaging Privacy

If you provide your mobile telephone number and consent to receive text messages from Sound Insurance Brokerage Group, we may use your number to communicate with you regarding your inquiry, appointments, services, account matters, or other communications for which you have provided consent.

SMS consent is not shared with third parties or affiliates.

Mobile phone numbers, SMS opt-in information, and text messaging consent will not be sold, rented, or shared with third parties or affiliates for their marketing or promotional purposes.

We may use service providers that assist us in delivering text messages or operating our communications systems. Such providers may only use the information as necessary to provide services on our behalf and may not use your SMS consent or mobile information for their own marketing purposes.

Consent to receive text messages is not a condition of purchasing any product or service. Message and data rates may apply. Message frequency may vary. You may opt out of SMS communications at any time by replying STOP. You may reply HELP for assistance.

How We Share Personal Information

We do not sell personal information.

We may share personal information when reasonably necessary with:

  • Insurance carriers, administrators, vendors, or other service providers involved in providing services requested by you or your organization

  • Technology and communications providers that assist us in operating our business

  • Analytics or advertising service providers that help us understand website usage, measure performance, or improve our marketing

  • Professional advisers or regulatory authorities when required for legal, regulatory, compliance, or business purposes

  • Government agencies, courts, or other parties when required by law

Any sharing of information is limited to what is reasonably necessary for the applicable purpose.

SMS opt-in data and consent are excluded from the above sharing and are not shared with third parties or affiliates for marketing or promotional purposes.

Data Security

We use reasonable administrative, technical, and physical safeguards designed to protect personal information from unauthorized access, disclosure, alteration, or misuse. However, no internet transmission or electronic storage system can be guaranteed to be completely secure.

Cookies and Website Information

Our website may use cookies, log files, web beacons, tags, pixels, and similar technologies to support website functionality, understand how visitors use our website, measure website performance, and improve our services. Information collected through these technologies may include IP address, browser type, device information, referring or exit pages, pages viewed, date and time information, and interactions with our website. You may be able to control cookies through your browser settings.

We may use third-party analytics and advertising services to help us understand website usage, measure the effectiveness of our advertising, and improve our marketing. These providers may use cookies or similar technologies in accordance with their own privacy policies.

Data Retention

We retain personal information for as long as reasonably necessary to provide our services, maintain business and compliance records, fulfill the purposes described in this Privacy Policy, or satisfy applicable legal and regulatory requirements.

Your Choices

You may contact us to request that we update or correct personal information that you have provided to us.

You may also opt out of marketing communications at any time by following the instructions included in the communication or by contacting us.

For text messaging, reply STOP to discontinue SMS communications.

Children's Privacy

Our website and services are not directed to individuals under the age of 18, and we do not knowingly collect personal information directly from children through our website.

Changes to This Privacy Policy

We may update this Privacy Policy periodically. Any changes will be posted on this page with an updated effective date.

SMS Terms of Service

By opting in to receive SMS messages from Sound Insurance Brokerage Group, you agree to receive conversational and customer-care SMS messages from us, including responses to inquiries, follow-up communications, appointment scheduling or reminders, and service or account-related communications.

Message frequency may vary. Message and data rates may apply. Reply HELP for assistance. Reply STOP to any message to opt out.

Consent to receive SMS messages is not a condition of purchasing any product or service.

See our Privacy Policy and SMS Terms of Service at https://www.soundibg.com/privacy-policy.

Contact Us

If you have questions about this Privacy Policy, Terms of Service, or our privacy practices, please contact:

Sound Insurance Brokerage Group
304 Poultney Place
New Market, MD 21774
Email: [email protected]
Phone: (301) 668-8233